Return and Refund Policy
General Return Policy
At Webook, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help.
Eligibility for Returns
Items must be returned within 7 days of placing the order.
Items must be in their original condition and packaging.
Proof of purchase (receipt or order confirmation) is required.
Return Process
- Initiate a Return:
– Contact our customer support team or visit the ‘Order History’ section of your account to initiate a return.
– Select the item(s) you wish to return and choose the reason for the return.
– Print the provided return shipping label. - Prepare Your Package:
– Pack the item securely in its original packaging.
– Include all accessories, manuals, and parts.
– Affix the return shipping label to the package. - Ship the Package:
– Drop off the package at any authorized shipping location or schedule a pickup.
Refund Methods
Refunds will be issued to the original payment method.
Exchanges are available for defective or incorrect items.
Return Shipping Costs
Free Returns: Return shipping costs are covered for items that are defective or incorrect.
Customer-Paid Returns: For other returns, customers are responsible for return shipping costs unless otherwise specified in a promotional offer.
Processing Time
Returns are typically processed within 7-15 business days after the item is received at our return center.
Refunds to your original payment method may take an additional 3-5 business days to appear on your account.
Exceptions and Non-Returnable Items
The following items are not eligible for return: perishable goods, gift cards, downloadable software, and personalized products.
Items marked as final sale cannot be returned.
Seller-Specific Policies
Some sellers on Webook may have their own return and refund policies that differ from the general policy outlined above. Please review the seller’s policy on the product page before making a purchase.
If you have any questions or need assistance with a return, please contact our customer support team at [Customer Support Contact Information].
Thank you for shopping with Webook!