Terms & Conditions
Ticketing Terms & Conditions
By purchasing this ticket, you agree to abide by these terms and conditions as follows:
• Every attendee must purchase an Individual ticket.
• Ticket prices are non-refundable.
• In any event tickets are sold outside of a Local Organising Committee (“LOC”) and/or AFC authorised platform, the LOC and AFC reserves the right to cancel the tickets without refund. The ticket will be rendered invalid and all rights of entry into the stadium will be nullified.
• If the event was rescheduled for any reasons whatsoever including due to security, natural disasters and/or for any reasons beyond the LOC and AFC’s control, the tickets will be valid for the newly scheduled dates as confirmed by the LOC and/or AFC. A refund will be granted to the spectators as required for those unable to attend the updated scheduled date.
• The ticket holder is solely responsible for checking the date, time, location, and the age restriction of the event. Early arrival is a must, and the organizer shall have the right to
• refuse any late entries and the ticket holder shall not have the right to claim for a refund of the ticket price or any compensation whatsoever.
• If a ticket holder leaves the venue of the event, the LOC reserves the right not to permit re-entry.
• All tickets holders and their belongings may be subject to search when entering the
• venue. Prohibited and dangerous items will be confiscated. Any item which the organizer or venue security personnel consider as security risk or that may be used to damage the
• venue or interfere with the event will be confiscated.
• Food and beverages from outside are not allowed. Food concessions will be available.
• Animals are not allowed (other than Assistance Dogs).
• No professional cameras and video recorders are permitted at the venue.
• Commercial photography, audio or video recordings, live streaming, or the collection and/or transmission of any data from the stadium or the matches (including but not limited to scores, results, statistics, or other match-related information) are strictly prohibited.
• The ticket holder consents to photographs, video, audio recordings of ticket holder be captured and used in printed and electronic media, including the internet as an attendee at the venue.
• Smoking is strictly prohibited on premises, including e-cigarettes. The use of lighters and matches is also prohibited inside the site, except in areas designated for smoking.
• The organizer accepts no liability for bodily injury, illness, or death of any visitor (including ticket holder) and / or loss of or damage to personal effects arising out of or in connection with the event.
• The organizer has the right to remove whoever commits an act that, in the opinion of the organizer, is a behavior contrary to the prohibited actions list shown below.
• Fans are required to adhere to public conduct in line with the culture, values, and tradition of the Kingdom of Saudi Arabia.
• The organizer maintains the right to reject access or expel ticket holders who enter any restricted areas in the stadium and/or any other unauthorized area based on the ticket purchased.Ticket holders are not entitled to a
• refund or compensation in such cases.
Prohibited Items List
Prohibited and restricted items:
1. illegal substances including drugs
2. flares, fireworks, weapons, missiles, explosives and smoke bombs
3. any beverages and food except baby food
4. glass bottles, cans, breakable containers and flasks
5. recreational and sport equipment
6. animals and pets (other than Assistance Dogs);
7. laser pointers
8. professional photographic equipment and recording devices
9. confetti, shredded paper or paper rolls
10. any banners or flags larger than 1.5 x 2 meter in size
11. Inflexible flag poles, flexible flag poles greater than 1 metre in length and 1 cm in
diameter
12. political flags or emblems (except for the recognized national flags or emblems of any of the teams competing in the Competition)
13. any item with offensive or discriminatory content
14. any signs or materials with unauthorized commercial content
15. musical instruments which produce loud noise, such as hooters, horns, vuvuzelas, whistles
16. spray containers, chemical substances, or other flammable materials
17. megaphones
18. matches and lighters
19. electronic cigarettes
20. umbrellas and selfie sticks
21. laptops, tablets, computers,
22. any kind of tools, domestic of professional (e.g.: knifes, screwdrivers, scissors, etc.)
23. bags, backpacks and suitcases larger than A4 sheet size (20x30cm)
24. radio electronic means and high frequency devices
25. Scooters, roller skates, and any other personal transportation devices (except mobility aids for people with special needs)
26. any item determined by the Organizer as dangerous or hazardous
Prohibited to store in the Restricted Items Storage
A. flares, fireworks, weapons, missiles, explosives and smoke bombs
B. Chemical or radioactive substances, or other flammable materials
C. any beverages and food
D. animals and pets
E. illegal substances including drugs
F. any item determined by the Organizer as dangerous or hazardous
Prohibited Actions:
Behavior at the Stadium
1.1 Unless expressly authorized by the Event Organizers, where appropriate, such as in respect of Accredited Persons acting in accordance with the applicable terms and conditions of their Accreditation, all persons entering, inside and exiting the Stadium must:
1. conduct themselves in a way that does not cause harm, injury, danger, unnecessary obstruction, alarm or discomfort to others, and does not cause any damage to property;
2. follow any and all instructions given by the Event Organizers, police or other emergency services officials.
3. access only the Stadium areas permitted by their Ticket, or the Stadium areas determined by the function for which they hold an Accreditation, and they must access these areas only by the designated entrance(s), unless instructed otherwise by the relevant Event Organizers.
4. vacate their designated or occupied seat if instructed to do so by the relevant Event Organizers on grounds of safety and security;
5. wear a face mask or face shield is not always permitted under this Stadium Code of Conduct, unless authorized by the Event Organizers or unless exempt on medical grounds evidenced by a medical certificate in either English or Arabic;
6. dispose of waste correctly, according to the multi-bin system provided at the Stadium; and
7. immediately take the necessary steps to inform the Event Organizers, police or other emergency services officials if they are aware of an accident in or immediately surrounding the Stadium or any damage caused to any Stadium property.
2.0 Unless expressly authorized by the Event Organizers, where appropriate, such as in respect of Accredited Persons acting in accordance with the applicable terms and conditions of their Accreditation, all persons entering, inside and exiting the Stadium must NOT:
1. bring to, or store at, the Stadium any items prohibited under this Stadium Code of Conduct or any other applicable policies and procedures;
2. enter the field of play or areas immediately surrounding the field of play;
3. throw objects, substances or liquids of any kind, in particular towards another person or in the direction of the field of play or the area surrounding the field of play;
4. start a fire, release or throw fireworks, flares, guns, smoke bombs or other smoke devices, pyrotechnic devices, or other devices that produce similar effects;
5. restrict, obstruct or block passages, gangways, staircases and streets, entrances and exits to the Stadium, access to seating areas and emergency exits, or obstruct or interfere with open zones to traffic, or otherwise act in a way that could cause crowding in a manner that creates a risk of a stampede or public disturbance;
6. access, or facilitate access for others to, areas that are closed to the public or to which access is not authorized to Ticket Holders or under the terms and conditions of Accreditation, such as Stadium operations rooms, VIP rooms, press rooms, etc.;
7. promote any violent or damaging behavior, or behave oneself, or demonstrate tendency to behave oneself in a violent and harmful manner or one that may disturb the public order;
8. act in a manner that may be perceived as dangerous, provocative, threatening, offensive and/or discriminatory;
9. bother or harass any other person, including players and officials involved in the Match;
10. create any threat to life to oneself or others, or hurt any person in any way;
11. stand on seats in the spectator areas or unreasonably obstruct the view of Ticket Holders in any way, including standing in Stadium areas reserved for disabled spectators;
12. climb structures and installations prohibited for general use, such as closed fences, walls, wire fences, barriers, light poles, camera platforms, trees, pools or roof tops;
13. use clothing or other items to conceal the face or obstruct the person’s identity, other than national and religious headwear;
14. curse or chant in a political, offensive and/or discriminatory manner;
15. remove items of clothing or otherwise remain in a state of undress (including being shirtless) or reveal intimate body parts. For the avoidance of doubt, body tattoos and body paint do not constitute clothing.
16. be visibly under the influence of alcohol, narcotics or any narcotic substance. Alcohol is strictly prohibited at all the times in any forms.
17. relieve themselves in any place other than a designated toilet, or litter in the Stadium by dropping objects such as trash, packaging, empty containers, etc.;
18. smoke, vape or use any tobacco products as well as any electronic smoking device anywhere other than within outdoor designated smoking areas if they have been made available at the Stadium and otherwise provided that applicable medical protocols permit such activity);
19. damage vegetation, cultural or natural heritage sites;
20. use devices that generate excessive noise or that interfere with the playing or viewing of football matches, excluding devices approved by the Event Organizers as being intended for expressing support for football teams and players;
21. practice any other conduct that may interfere with the comfort, safety or enjoyment of the Competition for any other Ticket Holder, Accredited Person, player or Match official, or that may disrupt the sporting nature of the Competition;
22. disrupt the operation of Stadium utilities, including power supply, lighting (including emergency lighting), ventilation, water supply, sewerage, air conditioning or any other systems;
23. secure flags, banners or posters to surfaces of structures and installations at the Stadium, cover CCTV cameras or air conditioning systems, place flags, banners or posters on the pitch-side perimeter walls (unless permitted otherwise by the Event Organizers), or otherwise use flags for any reason other than in a festive and friendly manner. Upon the request of the Event Organizers, Ticket Holders must immediately remove, stop demonstrating and/or permit the confiscation of any flags, banners or posters;
24. write, paint or post anything on structural elements, installations or passages;
25. possess, use, display, disseminate, promote or transmit any materials (including but not limited to banners, flags, fliers, apparel and other paraphernalia) of a political, offensive and/or discriminatory nature, containing wording, symbols or any other attributes aimed at discrimination of any kind against a country, private person or group on account of race, skin color, ethnic, national or social origin, gender, disability, language, religion, political opinion or any other opinion, birth, wealth or any other status, sexual orientation or any other grounds;
26. sell or offer to sell any goods or Tickets, gather and/or distribute materials (including printed materials such as flyers, booklets and publications, advertising materials and apparel) or any objects whatsoever, raise funds or conduct other promotional or commercial activities without the prior written consent of the Event Organizer (including demonstrating discernible brands or trademarks of legal entities or individuals for advertising purposes) nor conduct any other types of promotional or propaganda activities;
27. solicit donations in cash or in kind (including but not limited to musicians, singers or collectors of charitable donations at the Stadium surroundings or on Stadium premises) without written authorization from the Event Organizers;
28. conduct any activities relating to gambling, betting or court siding, including wagering of money or value-in-kind on an event and/or Match with an uncertain outcome;
29. conduct any activities related to predicting or attempting to predict sport results for financial gain;
30. relay and/or transmit, via mobile or other devices, the live Match scores or any other activity related to the Competition or information about Match activities that is announced via the public address system and/or giant screens located within the Stadium;
31.practice any other activities that may compromise public safety and/or harm the reputation of the Competition, as determined by the Event Organizers;
32.take any photographs of any security personnel wearing uniforms.
These lists of obligatory and prohibited actions are not exhaustive. The Event Organizers reserve the right to make a final decision on whether any behavior within the Stadium is prohibited, which must be respected.
OFFICIAL GLOBAL PARTNERS
OFFICIAL GLOBAL SUPPORTERS
OFFICIAL REGIONAL PARTNER