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GENERAL TERMS AND CONDITIONS OF SALE AND USE OF THE WEBOOK.COM TICKETING SERVICE

ARTICLE 1 – PURPOSE

These General Terms and Conditions of Sale and Use (hereinafter the “GTCU”) define the terms of use of the online ticketing platform Webook.com (hereinafter the “Platform”), enabling the purchase of tickets for events organized by third parties.

In this context, the Platform notably enables the purchase of tickets for the event “Jazzablanca”, an urban contemporary music festival organized by SevenPM (hereinafter the “Organizer”).

Webook.com acts solely as a technical intermediary between the User and the Organizer.

ARTICLE 2 – DEFINITIONS

User: Any person using the Platform to purchase or use a ticket. Organizer: Any entity offering an event via the Platform, notably SevenPM for Jazzablanca. Ticket: Electronic access right containing a unique QR code. Platform: Website and mobile application Webook.com.

ARTICLE 3 – ACCEPTANCE OF TERMS

The purchase of a ticket implies full and unconditional acceptance of these GTCU.

ARTICLE 4 – ORDER

All orders are final and binding.

Each purchase results in the issuance of an electronic ticket accessible only via the Webook.com application.

The confirmation email is only proof of purchase and does not grant access to the event.

No duplicate ticket will be issued.

A maximum number of tickets per user may be applied. Any attempt to circumvent this limitation, including through multiple purchases or accounts, may result in the cancellation of the concerned orders.

A maximum number of tickets per person and per tariff may apply, limited to 30 tickets per user. 

ARTICLE 5 – PRICES AND PAYMENT

Prices are indicated in Moroccan Dirhams (MAD), all taxes included.

Payment is made via secure systems, including national and international bank cards.

Payments are collected on behalf of the Organizer, who remains solely responsible for refund decisions where applicable.

ARTICLE 6 – ACCESS TO TICKETS

The ticket must be presented via the Webook.com application at entry.

The User must ensure their device is functional and connected to the Internet.

Only the first presentation of a valid ticket grants access.

Any reproduction, fraud, or duplication attempt is strictly prohibited.

Tickets are strictly valid for the dates indicated for the event.

Any exit from the venue is final and does not allow re-entry.

In case the ticket cannot be presented (lost, inaccessible, or device failure), access may be denied without refund.

ARTICLE 7 – CANCELLATION, POSTPONEMENT AND REFUND

Tickets are neither exchangeable nor refundable, unless expressly decided by the Organizer.

In case of cancellation or postponement, refund conditions are determined exclusively by the Organizer.

In case of postponement, a deadline may be granted to submit a refund request, under conditions defined by the Organizer.

Only the ticket price may be refunded, excluding transaction fees.

No refund shall be due in case of force majeure, unless otherwise decided by the Organizer.

ARTICLE 8 – LIABILITY

Webook.com acts solely as a technical intermediary.

As such, Webook.com shall not be held liable for:

• the organization or execution of the event;

• access, safety, or control conditions at the venue;

• decisions taken by the Organizer.

Any claim must be addressed directly to the Organizer.

ARTICLE 9 – PERSONAL DATA

Collected data is necessary for order processing and customer management.

It may be shared with the Organizer for event-related purposes.

The User agrees to be contacted in case of modification, postponement, or cancellation.

Data is processed in accordance with Moroccan Law n°09-08 relating to the protection of personal data.

Users have the right to access, rectify, and object to their personal data.

Data is retained only for the period necessary for customer relationship management.

ARTICLE 10 – EVENT ACCESS CONDITIONS AND SECURITY

Access is subject to presentation of a valid ticket.

The Organizer reserves the right to deny access in case of non-compliance with safety rules.

Participants are advised to arrive at least 30 minutes before the start of the event.

In case of late arrival, access is not guaranteed and no refund shall be granted.

The Organizer reserves the right to verify the identity of participants.

Security checks may be carried out at the entrance and during the event.

Any person refusing these checks may be denied access.

Any breach of security rules may result in refusal of access or expulsion without refund.

For security reasons, the following items are prohibited: large bags, strollers, bottles, alcohol, dangerous or illegal objects, drones, professional recording equipment, and any item likely to pose a risk to safety.

Minors must be accompanied by an adult and remain under their responsibility.

The Organizer strives to ensure accessibility for persons with disabilities. Any specific request must be addressed in advance.

ARTICLE 11 – FORCE MAJEURE

The Organizer shall not be held liable for any modification, postponement, or cancellation due to force majeure, including but not limited to natural disasters, strikes, riots, administrative decisions, or any other event beyond its control.

ARTICLE 12 – GOVERNING LAW

These GTCU are governed by Moroccan law.

Any dispute falls under the exclusive jurisdiction of Casablanca courts.

ARTICLE 13 – IMAGE RIGHTS

The participant authorizes the Organizer to capture and use their image for event promotion.

This excludes independent commercial use without specific consent.

ARTICLE 14 – MODIFICATION OF TERMS

Webook.com reserves the right to modify these terms at any time.

Applicable terms are those in force at the time of purchase.

ARTICLE 15 – VALIDITY

If any provision is deemed invalid, the remaining provisions shall remain in force.