Ticket Terms & Conditions

By purchasing this ticket, the ticket holder agrees to comply with all terms, conditions, and restrictions set by the organizer before or during the event.

First: General Rules

1. Children Admission:

   • Free admission for children under one (1) year old.

   • A separate ticket must be purchased for every individual (adult or child over one year old).

2. Refund Policy:

   • All payments are non-refundable.

3. Resale Policy:

   • The only official platform for ticket resale is Webook.com

   • If a ticket is sold or purchased outside the Webook.com platform, the organizer reserves the right to:

     1. Cancel the ticket with no compensation or refund.

     2. Permanently close the buyer’s account responsible for the violation.

     3. Take legal action in accordance with applicable laws and regulations.

4. Event Cancellation or Rescheduling:

   • In case of cancellation or rescheduling due to legal, security, natural disasters, or circumstances beyond the organizer’s control, tickets will remain valid for the new date as announced by the relevant authorities.

Second: Entry and Attendance

1. Ticket Holder Responsibility:

   • It is the ticket holder's responsibility to check the event date, time, venue, and age restrictions before attending.

   • Ticket holders must arrive early at the venue.

   • The organizer reserves the right to deny entry to latecomers without compensation or refund.

2. Exit and Re-entry:

   • No re-entry is allowed after leaving the venue.

   • Exception: Medical emergencies, subject to field approval from the event organizer.

3. Security Check:

   • All attendees and their personal belongings are subject to search upon entry.

   • Prohibited or dangerous items, or any items deemed a threat by the organizer or security, will be confiscated.

Third: Prohibited Items and Actions

1. Food and Beverages:

   • Outside food and drinks are strictly prohibited.

   • Food and beverage vendors will be available inside the venue.

2. Perfume Bottles:

   • Bringing perfume bottles into the venue is prohibited and will be disposed of at the entrance.

3. Animals:

   • No pets or animals are allowed inside the venue.

4. Photography and Recording:

   • Professional cameras and recording equipment are not allowed without prior written approval.

5. Smoking:

   • Smoking, including electronic cigarettes, is prohibited except in designated smoking areas.

   • Lighters and matches are not allowed inside the venue except in designated areas.

Fourth: Conduct and Liability

1. Improper Conduct:

   • The organizer reserves the right to remove any individual engaging in disruptive or inappropriate behavior.

   • Attendees must adhere to public decency laws in accordance with the culture and values of the Kingdom of Saudi Arabia.

2. Safety and Liability:

   • The organizer assumes no responsibility for injuries, illnesses, death, or loss/damage of personal property resulting from or related to attendance at the event.

3. Photos and Media Usage:

   • By attending the event, the ticket holder grants the organizer the right to use photographs, video footage, and audio recordings for publication or promotional purposes.

Fifth: Fans and Seating

1. Fan Sections:

   • The organizer reserves the right to deny entry or remove individuals seated in areas designated for the opposing team’s supporters.

   • No refunds or compensation will be provided in such cases.

2. Fan Attire Policy:

   • Attendees must wear attire supporting the team for the section they booked tickets for.

   • Entry will be denied to individuals wearing the rival team’s attire.

Sixth: Accessible Tickets (People with Disabilities)

1. Accessible Ticket Requirements:

   • These tickets are strictly for individuals with physical disabilities (mobility impairment).

   • A valid government-issued disability card must be presented at entry.

   • Companions will not be allowed entry without the presence of the person with a disability.

   • If the information or documentation provided is incorrect, entry will be denied.

   • Accessible tickets are limited and allocated on a first-come, first-served basis.

2. Ticket Issuance:

   • Accessible tickets will be reviewed and approved by the organizer and club management, and sent to the customer 24 hours prior to the match.

Seventh: Pricing, Seating, and Responsibilities

1. Price Adjustments:

   • The organizer has the exclusive right to increase or decrease ticket prices.

   • The organizer will follow the club’s official policy regarding whether a price difference will be compensated or not.

2. Seat Changes:

   • The organizer reserves the right to relocate ticket holders based on directives or in case of emergencies.

   • If a customer is moved to a lower-priced category, the organizer will inform the customer and clarify the compensation process for the price difference, if applicable, based on the club’s official policy.

3. Organizational Responsibilities:

   • Webook.com is not responsible for any organizational issues such as:

     • Poor parking management.

     • Crowd mismanagement inside the event or stadium.

     • Any administrative failures within the venue or stadium.

   • These responsibilities rest solely with the event organizer

   • For the full Terms & Conditions please click here