Introduction

These Terms and Conditions (the “Agreement”) constitute a binding agreement between the User and the applicable webook.com group entity providing the relevant Services in connection with the User’s transaction (the “Applicable webook.com Entity”). The Applicable webook.com Entity will be identified to the User during the booking or checkout process and is further specified in Section 18 of this Agreement.

This Agreement governs the User’s access to and use of the Platform and the Services made available through it. Certain Products, Services and Events may also be subject to additional terms and conditions imposed by the relevant Organizer, Seller, venue or Service Provider (“Additional Terms”). Such Additional Terms apply in addition to this Agreement.

By visiting or using the Platform, creating an Account and/or completing a transaction through the Platform, the User agrees to be bound by this Agreement and any applicable Additional Terms.

Nothing in this Agreement excludes, restricts or affects any rights or remedies available to the User under Applicable Law which cannot lawfully be excluded or restricted.

Use of the Platform is also subject to its Privacy Policy, which includes details on how personal data is collected, used, and protected. Users are advised to carefully read the Privacy Policy before using the Platform, via the following link: https://webook.com/en/privacy.

1. Definitions

webook.com: Refers to the relevant webook.com group entity providing the applicable Platform Services in connection with the User’s transaction, as identified to the User during the booking or checkout process. The applicable webook.com group entities are further identified in Section 18.

Applicable webook.com Entity: Means the webook.com group entity identified to the User during the booking or checkout process as the contracting entity providing the relevant Platform Services in connection with the User’s transaction.

Applicable Law: Means the laws and regulations applicable to the relevant transaction and the Applicable webook.com Entity, including any mandatory consumer protection laws and rights applicable to the User which cannot lawfully be excluded or restricted by agreement.

Merchant of Record (“MoR”): Means a third party, which is not a webook.com group entity, appointed in respect of certain Products or Services in a particular country or transaction to act as the seller of record to the User, accept and process payment in its own name, and issue receipts and/or tax invoices, as applicable. Where a Merchant of Record is used, the Merchant of Record shall be responsible for the legal, regulatory, tax, payment and customer-facing obligations arising from the sale that fall within its role as Merchant of Record, in each case subject to Applicable Law and the applicable terms disclosed to the User.

Seller: Means any person or entity that makes a Product or Service available for sale, reservation or booking through the Platform.

Service Provider: Means any third-party provider that provides or fulfils a Product or Service made available through the Platform.

User: Refers to any individual who visits or uses the Platform, creates a personal Account, purchases or otherwise benefits from Products or Services, or, where permitted by Applicable Law and made available through the Platform, uses any selling or resale functionality.

Platform/Platforms: Refers to the website (webook.com), the Platform’s mobile application, or any other platform affiliated with webook.com.

Platform Users: Refers to all individuals or entities that use the Platform in any capacity, including, but not limited to, Users, Buyers, Sellers, Service Providers, Organizers and, where permitted by Applicable Law, Secondary Ticket Sellers.

Services: Refers to all services provided by webook.com or offered through the Platform, whether delivered directly by webook.com or by any of the Platform Users, depending on their legal capacity.

Additional Terms: Means any additional terms and conditions applicable to a particular Product, Service or Event, including any terms imposed by the relevant Organizer, Seller, venue or Service Provider. Such Additional Terms apply in addition to this Agreement.

Secondary Ticket Seller: Refers to a User who, where permitted by Applicable Law and where resale functionality is made available through the Platform, lists or resells a Ticket originally purchased through the Platform.

Products: Refers to everything displayed on the Platform for the purpose of sale, reservation, or use, including but not limited to: all Tickets, bookings, Services, activities, shows, and other subscriptions available on the Platform.

Tickets: Refers to digital entry documents purchased, sold, or transferred via the Platforms to gain access to any Event, activity, or show.

Buyer: Refers to anyone who purchases any of the Products displayed on the Platform.

Organizer: Refers to any entity that plans, manages, and executes the Event, show, or Service for which Tickets or bookings were issued. The Organizer determines the Event’s details, policies, and terms and conditions for entry, attendance, or use. The User agrees to follow the terms outlined here in addition to any terms specific to each Event, activity, show, or Service.

Event: Refers to the event, show, or activity organized by the Organizer, with Tickets or bookings for attending the Event displayed through the Platform, including but not limited to: matches, concerts, and theatrical performances.

2. The Right to Amend the Terms and Conditions

2.1 webook.com may amend these Terms and Conditions from time to time, including to reflect changes to the Platform, Services, Applicable Law, regulatory requirements, security requirements or webook.com’s business operations.

2.2 Any amendment will take effect upon publication on the Platform or on such later date as may be specified. Where required by Applicable Law, webook.com will provide reasonable notice of any material amendment.

2.3 Unless otherwise required or permitted by Applicable Law, an amendment shall not retrospectively alter the terms applicable to a transaction completed before the amendment became effective.

3. User Rights and Obligations

3.1 Registration Requirements: To register on the Platform and create a User Account, you must provide accurate, correct, and up-to-date information, as follows:

3.1.1 Your full name as registered on government-issued documents.

3.1.2 A valid and active email address.

3.1.3 Your mobile phone number.

3.2 Registration requirements may be updated or amended from time to time. The User is required to provide accurate and correct information necessary to create the User Account in accordance with the Platform’s registration requirements. Using incorrect or inaccurate information, or information that does not belong to the actual User or the true beneficiary of the Account, may expose the User to legal liability. webook.com reserves the right to take any action it deems appropriate in such cases.

3.3 The User must update any information provided for Account creation if it changes.

3.4 The User undertakes and acknowledges that all information provided during registration, Account creation, and throughout the use of the Platform is accurate, correct, and complete. The User acknowledges not to provide any false, misleading, or incorrect information, including but not limited to the User name, email addresses, phone numbers, or payment details.

3.5 The User acknowledges that they have the legal capacity and meet the minimum age requirement, and undertakes to create a genuine, personal User Account for personal use only on the Platform. The User Account must contain true and correct information without any alteration or false input, in order to complete Product purchase and payment procedures. Products cannot be purchased or used without a real User Account.

3.6 The User shall create only one personal Account for booking and purchasing for personal purposes and shall not use the Account for unauthorized trading or resale. Nothing in this clause prevents a User from using the official Ticket resale functionality made available through the Platform in accordance with Section 7, where permitted by Applicable Law and the applicable Additional Terms. Where the User engages in unauthorized trading or resale, webook.com may take appropriate action, including restricting or terminating the User’s Account and, where permitted by Applicable Law and the applicable Additional Terms, cancelling affected Products or transactions.

3.7 The User must maintain the confidentiality and security of their Account credentials and promptly notify webook.com of any actual or suspected unauthorized access or transaction. The User shall be responsible for activity carried out through their Account to the extent attributable to the User’s acts or omissions. Nothing in this clause excludes any responsibility of webook.com arising under Applicable Law.

3.8 Photography, filming or recording may take place at certain Events. Any photography, filming or use of a User’s image in connection with an Event shall be subject to the applicable Event terms, venue policies, privacy notices and Applicable Law. Where consent or another lawful basis is required under Applicable Law, the relevant Organizer, Service Provider and/or webook.com shall be responsible for ensuring that the applicable requirements are satisfied.

3.9 The User must comply with all relevant laws, regulations, decrees, rules, terms, and guidelines when visiting or using the Platform, including those related to booking, purchasing, attending Events, experiences, or any other activities. The User acknowledges and undertakes that their use of the Platform is in accordance with Applicable Law, the Platform’s Terms and Conditions, and the Service Provider’s terms, and does not conflict with any of them in any way.

3.10 The User authorizes the applicable payment service provider and/or the Platform, as applicable, to charge the amount disclosed and accepted by the User at checkout to the selected payment method. Where required by Applicable Law, the total price presented to the User shall include all mandatory fees, taxes and charges that can reasonably be calculated in advance. Where any mandatory charge cannot reasonably be calculated in advance, its existence and, where applicable, the manner in which it will be calculated shall be clearly and prominently disclosed to the User at the stage required by Applicable Law and before the User completes the transaction. 

3.11 The User shall not engage in fraudulent, unlawful or abusive activity or any conduct that may materially harm the Platform, an Organizer, Seller, Service Provider or another User. Where webook.com reasonably determines that the User has materially breached this Agreement, webook.com may suspend, restrict or terminate the User’s Account and take such other reasonable and proportionate measures as are permitted by Applicable Law.

3.12 The User must not engage in any behavior that obstructs or damages Platform operations, interferes with other Users’ access, or compromises the privacy, integrity, or security of the Platform.

3.13 The User must not use the Platform for illegal, harmful, or malicious purposes, including but not limited to sending viruses or malware, unauthorized access, or data manipulation.

3.14 To the extent permitted by Applicable Law, the User shall be responsible for losses or liabilities reasonably arising from the User’s unlawful use of the Platform or material breach of this Agreement.

3.15 The User acknowledges that the payment method, card, or bank details used for payments or refunds belong to them. The User shall not use cards or bank details that do not belong to them. If the Platform detects a violation, it has the right to close and terminate the User Account and notify the relevant financial institutions and authorities.

3.16 Where a User materially breaches this Agreement, webook.com may take reasonable and proportionate action, including suspending or terminating the Account, restricting access to Platform features, cancelling affected transactions where legally permitted and/or pursuing any remedies available under Applicable Law.

3.17 The User acknowledges not to impersonate any public figure, natural person, entity, including webook.com employees, or misrepresent affiliation with any person, organization, or entity.

3.18 The User must not register multiple Accounts or create Accounts on behalf of others.

3.19 The User must not harass or intimidate other Users or webook.com employees.

4. Platform Rights and Obligations

4.1 The Platform is committed to making every possible effort to ensure the readiness, effectiveness, and quality of the Platform’s performance, but it does not guarantee the absence of any unexpected interruptions resulting from updates, maintenance operations, or unforeseen technical problems.

4.2 webook.com may modify, suspend or discontinue the Platform or any of its features where reasonably necessary for operational, technical, security, legal or business reasons. Where required by Applicable Law, reasonable notice will be provided of material changes affecting Users. Nothing in this clause affects any mandatory rights or remedies available under Applicable Law.

4.3 webook.com may engage third-party service providers, including payment processors, to facilitate Services provided through the Platform. Where a third-party Service Provider supplies Services directly to the User, such Services may be subject to that provider’s own terms and conditions. webook.com shall not be responsible for the acts or omissions of independent third-party Service Providers except to the extent that webook.com is responsible under Applicable Law.

4.4 webook.com will process personal data in accordance with its Privacy Policy and Applicable Law.

4.5 The Platform publishes information and Product specifications provided by the relevant Service Provider. To the extent permitted by Applicable Law, webook.com shall not be responsible for inaccuracies, errors or omissions in such information or specifications that are attributable solely to an independent Service Provider. The relevant Service Provider remains responsible for the accuracy and legality of the information, images and specifications it provides and for ensuring that such materials do not infringe any applicable laws, licences, intellectual property rights or other third-party rights. Nothing in this clause excludes or limits any responsibility or liability of webook.com arising under Applicable Law. 

4.6 The Platform continuously works to improve and develop the Platform in a way that benefits all parties.

4.7 webook.com reserves the right to temporarily or permanently suspend the User’s Account, delay or refuse payment transactions, or restrict access to certain features, including but not limited to wallet withdrawals, if any of the following conditions apply:

4.7.1 If the User is required to do so under law, court order, or by a governmental or regulatory authority;

4.7.2 If necessary for compliance with anti-money laundering or counter-terrorism financing regulations;

4.7.3 If there is suspicion of unauthorized or fraudulent activity related to the User’s Account, or if the Account security has been compromised;

4.7.4 If the Platform has reasonable grounds to believe that the User is engaged in prohibited, illegal, or terms-violating activities on the Platform;

4.7.5 If webook.com is unable to verify the User’s identity or confirm the legitimacy of the User’s Account or transactions.

4.8 Subject to Applicable Law, webook.com prohibits any activity related to black-market trading and unauthorized resale, including but not limited to: reselling Tickets outside the official Platforms where such resale is prohibited or restricted under Applicable Law or the applicable Additional Terms; listing or promoting unauthorized Ticket sales through other platforms, social media, private groups, or direct/private sales; or circumventing or attempting to circumvent webook.com’s authorized resale system, including, for example, creating and using multiple Accounts to purchase Tickets in quantities exceeding the permitted limit per Account. Nothing in this clause prohibits Ticket resale that is permitted under Applicable Law and carried out through the official resale functionality made available by webook.com in accordance with Section 7.

4.9 webook.com has the right to use automated and/or manual monitoring tools and processes to detect unauthorized Ticket sales, transfers, or any black-market or fraudulent activity occurring on or in connection with the Platforms.

4.10 Where an Account is suspended or terminated due to suspected fraud, unlawful activity or material breach of this Agreement, webook.com may temporarily restrict access to funds or transactions where reasonably necessary to investigate the matter, prevent fraud or comply with Applicable Law. Any funds held in connection with the Account shall be dealt with in accordance with Applicable Law and the applicable payment or wallet terms.

4.11 The Platform may contain links to third-party websites and resources. These links are provided to improve the User’s experience and convenience. The Platform does not endorse or encourage dealings with them and bears no responsibility for the content, Products, or Services provided by the third party. The User’s dealings with third-party websites are unrelated to the Platform, and the Platform shall not bear any responsibility for any resulting consequences or for any terms, conditions, or privacy policies governing such websites, which are separate and independent from the Platform’s Terms and Conditions.

4.12 Merchant of Record

For certain Products, Services, countries or transactions, webook.com may appoint a third-party Merchant of Record to facilitate and contract for the sale to the User. Where a Merchant of Record is used, its identity will be disclosed to the User before completion of the relevant transaction. The Merchant of Record may be responsible for accepting payment, issuing receipts or tax invoices, processing refunds and chargebacks, and complying with applicable legal, regulatory and tax requirements relating to the sale, to the extent falling within its role as Merchant of Record.

The relevant transaction may also be subject to the Merchant of Record’s applicable terms and conditions, which will be made available to the User where applicable. Nothing in this clause excludes or limits any obligation or liability of webook.com which cannot lawfully be excluded or transferred under Applicable Law.

The appointment of a Merchant of Record does not, by itself, determine the identity of the supplier of the underlying Product or Service. The identity of the contracting party and the capacity in which webook.com acts will be disclosed to the User before completion of the relevant transaction.

5. Technical Prohibitions

5.1 When the User uses the Platform, they acknowledge not to perform or assist in performing any of the following prohibited actions:

5.1.1 Collecting or aggregating private or personal data from the Platforms manually or automatically (including but not limited to through bots, any technical programs, or technical viruses) for any purpose, including but not limited to creating a database.

5.1.2 Using, displaying, imitating, or framing any part of the Platforms (including trademarks, logos, or layout/design) without the express written consent of webook.com.

5.1.3 Using unauthorized software or tools to access, intercept, “mine,” or collect information through the Platforms.

5.1.4 Monitoring or intercepting communication protocols between the Platforms and their Users using tools such as packet analyzers or network analyzers.

5.1.5 Engaging in automated use or imposing an unreasonable load on the Platforms’ infrastructure.

5.1.6 Bypassing security measures, such as bot exclusions or anti-scraping protocols.

5.1.7 Creating or maintaining any unauthorized connection to the Platforms (such as using emulators or unapproved software).

5.1.8 Reverse engineering, decompiling, or attempting to derive the source code or any proprietary aspect of the Platform.

5.1.9 Uploading or transmitting malware, viruses, or malicious code designed to damage or disable software, hardware, or communication equipment.

5.1.10 Forging headers or source information in emails or posts to deceive recipients.

5.1.11 Uploading or transmitting any materials containing spyware or data collection mechanisms such as GIF images, “web bugs,” or tracking cookies.

6. Ticket Terms and Conditions

6.1 Except where otherwise provided in the applicable Additional Terms, the Platform Refund & Cancellation Policy or required by Applicable Law, all Ticket sales are final and Tickets may not be refunded, exchanged, cancelled or replaced following completion of the purchase. Refunds and cancellations are governed by this Agreement, the applicable Additional Terms, the Platform Refund & Cancellation Policy and Applicable Law.

Unless otherwise required by Applicable Law or applicable payment rules, any refund due will normally be returned to the original payment method used for the transaction.

6.2 The Buyer is responsible for verifying the details of the Ticket. If there are any discrepancies, or any error is noticed, or there is suspicion of an error, webook.com must be notified immediately with proof of the defect, whether before or after purchasing the Ticket.

6.3 Tickets may only be used by the person who purchased the Ticket or by a person to whom the Ticket has been lawfully transferred in accordance with this Agreement, the applicable Additional Terms and Applicable Law.

6.4 Tickets may be transferred to another person for personal use where permitted by the applicable Additional Terms and Applicable Law. Tickets must not be transferred for unauthorized trading or resale outside the Platform. Any resale through the Platform shall be subject to Section 7.

6.5 webook.com reserves the right to cancel any Ticket that is found to have been obtained unlawfully, fraudulently, in violation of this Agreement, or through platforms that are not owned or authorized by webook.com. webook.com may also restrict or terminate the User’s Account where appropriate. Any cancellation, refund or other consequence shall be subject to Applicable Law.

6.6 All Ticket purchases are made at the sole discretion of the Buyer.

6.7 webook.com may provide illustrative seat views for specific sections at the Event venue. These views are provided for general guidance only and do not represent the exact view, nor do they guarantee the comfort, condition, or quality of any particular seat.

6.8 Ticket prices may change prior to completion of a purchase.The price payable by the User shall be the total price displayed and accepted by the User at checkout, including any mandatory fees, taxes and charges required to be included in that price under Applicable Law.  This does not prevent webook.com from taking reasonable corrective action in respect of an obvious pricing or technical error, to the extent permitted by Applicable Law.

6.9 Purchase, booking, processing, service or other applicable fees may apply. Where required by Applicable Law, the total price presented to the User shall include all mandatory fees, taxes and charges that can reasonably be calculated in advance. Where any mandatory charge cannot reasonably be calculated in advance, its existence and, where applicable, the manner in which it will be calculated shall be clearly and prominently disclosed to the User at the stage required by Applicable Law and before completion of the purchase. Optional fees or charges shall be separately identified and shall not be included without the User's agreement.  The refundability of such fees shall be determined in accordance with Applicable Law and the applicable Additional Terms.

6.10 Tickets may be delivered electronically via email or made available for download through the User’s Account on the Platform.

6.11 The User is responsible for providing accurate information for the purpose of receiving the Tickets, and webook.com bears no responsibility in the event of failure to provide correct information.

6.12 The Organizer may, subject to Applicable Law and the applicable Additional Terms, cancel, reschedule or make changes to an Event, including changes to its date, time, venue or programme.

6.13 Where an Event is cancelled, rescheduled or materially changed, the User shall be entitled to any refund, exchange or other remedy required by Applicable Law. Any additional rights or remedies available to the User shall be determined in accordance with the applicable Additional Terms and any applicable refund arrangements communicated by the Organizer or webook.com. 

6.14 To the extent permitted by Applicable Law, webook.com shall not be responsible for separate or consequential costs incurred by the User in connection with attending an Event, including travel or accommodation costs, unless expressly agreed otherwise.

6.15 The use and purpose of the Ticket are subject to the rules and policies of the venue, Organizer, or Event, including age restrictions, dress codes, and health and safety requirements.

6.16 In the event that the User fails to comply with the terms and conditions of the Organizer or Seller and is denied entry to the Event, the User bears full responsibility, and webook.com disclaims any responsibility for any compensation or refund of the Ticket value. Any entitlement to a refund or other remedy shall be determined in accordance with the applicable Additional Terms and Applicable Law.

6.17 Accessible Seating Tickets (i.e., seats designated for wheelchair users and their companions) are reserved exclusively for persons with disabilities and their accompanying guests. By purchasing a Ticket for an accessible seat, the User acknowledges that they and/or one or more of their companions require accessible seating accommodations. The Platform reserves the right to investigate suspected misuse or unlawful use and, where reasonably justified and permitted by Applicable Law and the applicable Additional Terms, to cancel an affected order or take other appropriate action. The Platform also reserves the right to take legal action against any person who obtains accessible seating Tickets fraudulently. Furthermore, subject to Applicable Law and applicable venue policies, the management of the Event venue may take appropriate action where accessible seating has been obtained or used in breach of the applicable requirements.

7. Resale on webook.com Platforms

The availability and operation of Ticket resale varies by jurisdiction and may not be available or permitted in all countries. This Section applies only where Ticket resale is permitted under Applicable Law, permitted by the relevant Organizer and made available through the Platform by the Applicable webook.com Entity. Nothing in this Section shall be interpreted as making Ticket resale available or permissible in any jurisdiction where such resale is prohibited or restricted under Applicable Law.

7.1 Subject to Applicable Law and the applicable Additional Terms, webook.com may allow Users to resell Tickets originally purchased through the Platform via the secure Ticket resale service.

7.2 The availability of resale depends on Applicable Law, the Applicable webook.com Entity, the relevant Seller, Service Provider or Organizer, and the eligibility of the relevant Event or Ticket for resale. Resale functionality may be unavailable, restricted or subject to additional requirements in certain jurisdictions.

7.3 Not all Events or Ticket types are eligible for resale. Where resale is prohibited or restricted under Applicable Law, webook.com may disable or limit the resale functionality accordingly.

7.4 Where resale is permitted, all Tickets purchased or sold by the Secondary Ticket Seller through resale are for personal use only, unless otherwise permitted under Applicable Law and the applicable Additional Terms. Resale for profit or commercial purposes is prohibited to the extent required by Applicable Law or the applicable Additional Terms. In the event of a violation, webook.com may cancel affected resale transactions, restrict or terminate the User’s Account and take such other reasonable and proportionate action as is permitted by Applicable Law.

7.5 The Platform may verify the User’s identity and ownership of the Ticket to prevent fraudulent or unlawful activity. Unauthorized resale or transfers, including black-market sales, are prohibited. Any cancellation, invalidation or refund consequences shall be subject to Applicable Law and the applicable Additional Terms.

7.6 Only registered Users who have previously purchased the Ticket through the webook.com Platform may list Tickets for resale, where such resale is permitted under Applicable Law and enabled by the Applicable webook.com Entity.

7.7 No Secondary Ticket Seller may list Tickets that they do not own or are not legally entitled to resell.

7.8 It is prohibited to sell Tickets obtained through the black market or through any platform not affiliated with webook.com, or Tickets obtained by exceeding purchase limits, bypassing security procedures or otherwise in violation of Applicable Law or the applicable Additional Terms.

7.9 It is prohibited to sell stolen or fraudulently obtained Tickets or to engage in speculative resale where such activity is prohibited by Applicable Law or the applicable Additional Terms.

7.10 webook.com may cancel any resale transaction that violates this Agreement, the applicable Additional Terms or Applicable Law and may take reasonable and proportionate action as permitted by Applicable Law.

7.11 Where resale is permitted, the Secondary Ticket Seller shall set the resale price of the Ticket, subject to any pricing restrictions imposed by Applicable Law, the applicable Additional Terms or the Platform. The Secondary Ticket Seller remains responsible for complying with any legal or tax obligations applicable to them in connection with the resale.

7.12 webook.com may impose maximum resale price limits or other resale restrictions where permitted or required by Applicable Law and the applicable Additional Terms.

7.13 Where permitted by Applicable Law, a resale service fee may apply to a resale transaction. Any applicable fee will be disclosed in connection with the resale transaction and may be deducted from the total sale value.

7.14 Following completion of a permitted resale, the Secondary Ticket Seller shall deliver or transfer the Ticket to the Buyer through the functionality made available by the Platform. webook.com may verify the validity of the transaction and, subject to Applicable Law and the applicable Additional Terms, cancel a fraudulent, unlawful or otherwise prohibited resale transaction and take reasonable and proportionate measures.

8. Flight, Hotel, and Accommodation Reservations

This Section applies only where the relevant Product, Service or functionality is made available to the User by or through the Applicable webook.com Entity.

8.1 Some Services may be provided by external Service Providers. Service Providers offer their Services in accordance with their own terms and conditions, which will form part of the Agreement. The applicable third-party terms will be made available to the User before completion of the relevant booking where required by Applicable Law.

8.2 webook.com acts only as an intermediary between the User and the Service Providers (such as booking companies, travel agencies, airlines, hotels, and accommodations).

8.3 webook.com is not responsible for any of the following:

8.3.1 Operation, cancellation, or delay of flights.

8.3.2 Issues and complaints related to baggage, visas, or denial of boarding.

8.4 webook.com is not an airline, hotel, or direct Service Provider but merely an intermediary between the User and the Service Provider.

8.5 Each main Service Provider has its own terms and policies, and it is the responsibility of the User to read and understand those terms before completing the booking.

8.6 The transportation of passengers and their baggage is subject to the terms and conditions of carriage of the relevant airline. Some flights may be operated by airlines other than the one through which the booking was made. In such cases, the terms and conditions of the operating carrier shall apply. These terms may be reviewed by visiting the official website of the airline or by requesting a copy directly from the carrier.

8.7 All prices and information displayed are provided by the Service Providers and are subject to change without prior notice. Any price change occurring after a booking has been completed shall be dealt with in accordance with the applicable Service Provider terms and Applicable Law.

8.8 webook.com does not guarantee the accuracy or timeliness of prices, flight schedules, flight availability at the time of booking, or the success or confirmation of any booking attempt.

8.9 The User is obligated to verify the accuracy and validity of all travel requirements (passport, visa, vaccinations, etc.).

8.10 The User is obligated to comply with the policies and conditions of airlines and/or hotels and accommodations.

8.11 The User is obligated not to make any speculative, false, or fraudulent bookings.

8.12 Additional fees may apply to flights operated by partner airlines, and baggage fees may also apply if the baggage exceeds the weight allowance indicated on the airline Ticket.

8.13 webook.com does not guarantee the success or confirmation of any booking.

8.14 To the extent permitted by Applicable Law, webook.com shall not be responsible for losses arising solely from the acts or omissions of an independent airline, hotel, accommodation provider or other Service Provider.

9. Communities and Chat

This Section applies only where the relevant Product, Service or functionality is made available to the User by or through the Applicable webook.com Entity.

9.1 The User participating in the communities and chat commits that they have the legal capacity and are of legal age.

9.2 The User commits not to share any personal or sensitive information (including phone numbers, addresses, or financial information), whether such information belongs to themselves or to others.

9.3 The User commits not to share any illegal or unethical content through messages, images, video clips, audio clips, or any other means, including but not limited to prohibited materials, bullying, or unethical phrases and posts.

9.4 The User commits not to repeat the same messages, disrupt the effectiveness or flow of conversations, or promote content, Products, or Services unrelated to the Platform’s Products and Services.

9.5 The User commits not to send or post any content involving discrimination, racism, or hatred in any form.

9.6 The User commits not to impersonate any public figure or any other User and commits to the accuracy and correctness of the data provided, as well as the truthfulness of their identity and personal information.

9.7 The User commits to immediately notifying the Platform upon becoming aware of or noticing any content that violates or conflicts with these Terms and Conditions.

9.8 Failure to comply with any of these Terms and Conditions may result in the removal of content, temporary suspension of the Account, or permanent termination of access to the Platform. These actions are taken to maintain User safety.

9.9 Users are prohibited from posting personal contact information, including but not limited to phone numbers, email addresses, or social media Account details.

9.10 Users are prohibited from attempting to redirect other Users to external platforms, websites, or communication channels.

9.11 Users are prohibited from using the Platform to arrange direct communication or contact through third-party applications or Services.

9.12 The Platform disclaims any responsibility for interactions or transactions that occur between Users or members.

9.13 Moderators reserve the right to remove any content that violates these rules.

9.14 Users may receive warnings, have their Accounts suspended, or be permanently banned in the event of violating these Terms and Conditions. The relevant competent authorities may also be notified where required.

9.15 Users must not use chat communities to advertise, arrange or conduct the resale of Tickets. Any Ticket resale must take place through the official resale functionality made available by webook.com, where permitted by Applicable Law and the applicable Additional Terms.

9.16 Spam is prohibited and includes unwanted or disruptive content intended to mislead, deceive, or interfere with the Platform, such as unrelated commercial promotions, misleading links, or manipulative search engine optimization tactics.

9.17 Users must respect the rights of third parties and are prohibited from uploading, sharing, or copying any content on webook.com without proper legal rights or written consent, including but not limited to images, logos, videos, and texts. Any unauthorized use of intellectual property must be reported to webook.com.

10. Subscriptions and Memberships

This Section applies only where the relevant Product, Service or functionality is made available to the User by or through the Applicable webook.com Entity.

10.1 In the interest of ensuring User satisfaction and providing the best solutions and Services, the Platform offers a subscription-based membership service through multiple packages. Each membership package provides the User with additional Services and benefits based on the selected package. To subscribe, the User must have an active personal Account and pay the applicable subscription fees.

10.2 Access to special and exclusive Services on the Platform requires a paid subscription.

10.3 Subscription plans are billed on a recurring basis, either monthly or annually, depending on the billing cycle selected by the User at the time of purchase.

10.4 Membership subscription fees are charged according to the price displayed for the selected package and may not be paid through deductions from the electronic wallet linked to the User’s personal Account.

10.5 The User authorizes the Platform to charge the subscription fees to the selected payment method.

10.6 Subscription payments are non-refundable except where otherwise stated by webook.com or required by Applicable Law.

10.7 The subscription period begins from the date the User confirms the subscription to the selected package and completes payment of the subscription fees.

10.8 Where automatic renewal applies, the renewal frequency, applicable price and cancellation arrangements will be disclosed to the User before subscription. Automatic renewal shall operate subject to Applicable Law.

10.9 Where a User cancels a subscription, cancellation shall take effect in accordance with the cancellation terms disclosed at the time of subscription. Any entitlement to a refund or credit shall be determined in accordance with Applicable Law.

10.10 The User may cancel renewal through the cancellation method made available on the Platform. Any applicable cancellation deadline will be clearly disclosed before the User subscribes and shall be subject to Applicable Law.

10.11 The User commits not to use the subscription or any of its benefits to engage in black-market activities or any illegal, unauthorized, or prohibited activities.

10.12 The User acknowledges that the subscription is intended for personal use only and not for commercial or any other purposes. Any violation of this clause may result in suspension or termination of the User’s Account or subscription, subject to Applicable Law. Any entitlement to a refund or other remedy shall be determined in accordance with Applicable Law. webook.com reserves the right to take appropriate legal action where necessary.

10.13 webook.com reserves the right to change, suspend, or discontinue any part of the subscription service at any time, including prices, features, and availability. Notice shall be provided where material changes occur. Any change to subscription fees shall apply prospectively and reasonable advance notice shall be provided where required by Applicable Law.

10.14 The User commits not to use the subscription membership in any manner that violates Applicable Law or conflicts with this Agreement.

10.15 If the User uses the subscription or any of its benefits in an illegal manner or in a way that causes harm to the Platform, any Service Provider, or any Seller, the User shall be responsible to the extent provided under Applicable Law.

10.16 The Platform may suspend or cancel the User’s membership on reasonable grounds and subject to Applicable Law, upon providing notice to the User via the contact details registered in their personal Account where appropriate.

10.17 Subscription benefits apply only to selected Events and are subject to availability on a first-come, first-served basis. Such benefits are not applicable to all Events. The Platform reserves the right to modify, limit, or reduce certain benefits for specific Events, including but not limited to limiting the number of Tickets available per Event or restricting pre-sale access.

10.18 Subscription benefits may take up to forty-eight (48) hours to become available after activation.

11. Restaurant Reservations

This Section applies only where the relevant Product, Service or functionality is made available to the User by or through the Applicable webook.com Entity.

11.1 Restaurant reservations may be subject to booking fees, cancellation terms, no-show policies and other conditions disclosed to the User before completion of the reservation.

11.2 Cancellation, amendment, rescheduling and refund rights shall be determined in accordance with the applicable restaurant or Service Provider terms and Applicable Law.

11.3 Users are responsible for arriving within the time specified by the applicable restaurant. Late-arrival and no-show consequences shall be subject to the restaurant’s applicable terms.

11.4 A restaurant or Service Provider may cancel or modify a reservation where reasonably necessary. Any refund or other remedy shall be determined in accordance with Applicable Law and the applicable terms.

12. Live Streaming

This Section applies only where the relevant Product, Service or functionality is made available to the User by or through the Applicable webook.com Entity.

12.1 webook.com provides access to television shows, Events, and other media content that is broadcast live on the Platform. This Service is intended for personal, non-commercial viewing only. Any unauthorized use is strictly prohibited.

12.2 The User commits not to attempt to download, record, copy, or redistribute any content displayed on the Platform.

12.3 The User commits not to use bots, scraping tools, or any automated systems to access, monitor, or interact with live broadcasts.

12.4 The User commits not to access or use the Service from regions or jurisdictions where such content is prohibited by law or regulation.

12.5 The User commits not to misuse customer support channels or attempt to exploit, probe, or compromise any vulnerabilities of the website or Platform.

12.6 Content displayed on the Platform may be owned by third parties. All shows, logos, trademarks, and related intellectual property rights belong to their respective copyright holders.

12.7 While webook.com makes reasonable efforts to provide uninterrupted access to live streaming Services, webook.com does not guarantee that the website or Services will always be available, continuous, or free from errors.

12.8 The User acknowledges that live broadcasts may be delayed, interrupted, incomplete, or unavailable due to technical, operational, or technological limitations.

12.9 Content availability may change due to licensing, territorial, technical or other legitimate operational requirements, subject to Applicable Law and any rights applicable to paid content.

12.10 To the extent permitted by Applicable Law, webook.com shall not be responsible for any technical difficulties encountered by the User, including but not limited to delays, buffering, poor video or audio quality, server outages or maintenance, regional restrictions, device incompatibility, or errors caused by third-party platforms or Services.

12.11 To the extent permitted by Applicable Law, webook.com is not responsible for the accuracy, legality, suitability, licensing status, or copyright compliance of any third-party content made available on the Platform.

13. Limitation of Liability

13.1 Nothing in this Agreement excludes or limits any liability of webook.com which cannot lawfully be excluded or limited under Applicable Law.

13.2 Where webook.com acts as an intermediary or Platform facilitating a Product or Service supplied by an Organizer, Seller or Service Provider, webook.com shall not be responsible for acts or omissions that are the responsibility of that third party, except to the extent that webook.com is responsible under Applicable Law.

13.3 To the fullest extent permitted by Applicable Law, webook.com shall not be liable for indirect or consequential losses which were not reasonably foreseeable as a result of webook.com’s breach of this Agreement.

13.4 Nothing in this Agreement excludes, restricts or affects any mandatory statutory or consumer rights available to the User under Applicable Law.

13.5 The User remains responsible for their interactions and communications with other Users, subject to webook.com’s obligations under Applicable Law.

14. Intellectual Property

14.1 All content, features, and materials available on the webook.com Platforms, including but not limited to software, code, interfaces, marketing materials, images, graphics, text, and visual design, are considered intellectual property owned by webook.com or its licensors and may not be used or exploited without the express approval of webook.com.

14.2 All content on the Platform, including visual or written symbols, data, the trade name, and trademarks, are the exclusive rights of webook.com and may not be used or exploited in any form.

14.3 All intellectual property rights, whether registered or unregistered, including but not limited to program code, visual and written content, artistic designs, programming languages, technical materials, trade names, trademarks, logos, databases, and related developments, are the exclusive property of webook.com or its licensors.

14.4 The User acknowledges that they have no right to use, reproduce, copy, modify, distribute, publicly display, adapt, reverse engineer, or create derivative works from any intellectual property owned by webook.com without prior written permission.

14.5 webook.com may collect, generate and use transaction, operational and analytics data in connection with the operation of the Platform, subject to Applicable Law and the Privacy Policy. Nothing in this Agreement shall be interpreted as conferring ownership of a User’s personal data on webook.com.

14.6 webook.com retains all intellectual property rights and reserves the right to take any action necessary to stop unauthorized exploitation, modification, or use, and to seek compensation.

14.7 The User, Service Provider, or Seller has no right under any circumstances to exploit or use, directly or indirectly, any registered or unregistered intellectual property rights of the Platform.

14.8 All data, codes, images, electronic designs, content, trademarks, appearance, layout, and other registered or unregistered items, domestically or internationally, are owned solely by webook.com.

14.9 No entity or person may monitor, copy, extract ideas from, download, reproduce, or use any content displayed on the Platform without written permission from webook.com.

14.10 The Platform may allow Users or Service Providers to submit content (including reviews, ratings, comments, or other materials). By agreeing to these Terms and Conditions, you grant the Platform a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, and display such content for operational, research, development, or promotional purposes, subject to Applicable Law and, where the content contains personal data, the Privacy Policy.

14.11 The User guarantees that they have the necessary rights to any content submitted and that it does not infringe the rights of any third party.

14.12 The Platform may remove, restrict access to or, where appropriate, modify content where the Platform reasonably determines that such content violates this Agreement, Applicable Law, the rights of any third party or any applicable Platform content or moderation policies. Any such action shall be reasonable and proportionate in the circumstances and shall be taken in accordance with Applicable Law. webook.com shall not be responsible for infringement by Users, Service Providers or other third parties except to the extent that webook.com has responsibility for such infringement under Applicable Law.

15. Force Majeure

webook.com shall not be liable for any delays or failure to perform resulting from events or circumstances beyond its reasonable control. These events are unforeseen, unavoidable, and may temporarily or permanently impede the party’s ability to fulfill obligations. Force majeure events include, without limitation: natural disasters (earthquakes, floods, storms, lightning, fires); war, terrorism, armed conflicts, riots, or civil disturbances; epidemics, pandemics, or government-imposed closures or quarantines; service interruptions; emergency government orders; cyberattacks or security breaches affecting Platform systems without negligence; major technical failures or urgent updates causing Platform downtime; or any other similar events.

Nothing in this Section affects any refund, reimbursement or other mandatory right available to the User under Applicable Law.

16. Severability and Waiver

If any court or competent authority determines that any part of this Agreement is illegal, void, or unenforceable, the relevant part or provision shall be deleted or amended to the extent necessary, without affecting any other part of the Agreement’s terms. All remaining provisions shall continue to be fully valid and enforceable.

webook.com’s failure to exercise or enforce any right or provision under this Agreement shall not constitute a waiver of such right or provision, and any waiver of any right under this Agreement shall only be effective if made in writing and signed by webook.com.

17. Disputes and Governing Law

17.1 The Applicable webook.com Entity for each transaction shall be identified to the User during the booking or checkout process or otherwise before the User completes the relevant transaction.

17.2 This Agreement and the relevant transaction shall be governed by the law specified for the Applicable webook.com Entity in Section 18.

17.3 Notwithstanding clause 17.2, nothing in this Agreement shall deprive a User of any mandatory consumer rights or protections available under Applicable Law which cannot lawfully be excluded or restricted by agreement.

17.4 The parties shall endeavour to resolve any dispute amicably. If the dispute cannot be resolved, it shall be subject to the jurisdiction specified for the Applicable webook.com Entity in Section 18, without prejudice to any mandatory right of the User to bring proceedings before another competent court under Applicable Law.

18. Applicable webook.com Entities and Country-Specific Terms

18.1 General

Except where a third-party Merchant of Record is identified to the User in connection with a particular transaction, the Applicable webook.com Entity for a transaction will be identified to the User during the booking or checkout process. The following entity-specific provisions shall apply according to the Applicable webook.com Entity.

18.2 Kingdom of Saudi Arabia

Where Hala Yalla for IT Company, CR No. 1010766766, is identified as the Applicable webook.com Entity, the relevant Platform Services are provided by and contracted with Hala Yalla for IT Company.

This Agreement and the relevant transaction shall be governed by the laws and regulations of the Kingdom of Saudi Arabia, subject to Applicable Law.

Registered Address: Building No. 4162, Abi Alsabat, Al Olaya District, Riyadh 12311, Kingdom of Saudi Arabia.

18.3 United Kingdom

Where WEBOOK.COM LIMITED, a company incorporated in England and Wales under company number 15111528, is identified as the Applicable webook.com Entity, the relevant Platform Services are provided by and contracted with WEBOOK.COM LIMITED.

This Agreement and the relevant transaction shall be governed by the laws of England and Wales, subject to any mandatory consumer rights and protections applicable to the User.

Registered Address: 167-169 Great Portland Street, London, W1W 5PF, United Kingdom.

Please note: our registered office is not a customer service location and we cannot accept visitors at this address.

18.4 Netherlands

Where Webook.com B.V., registered with the Dutch Chamber of Commerce (KvK) under registration number 93652445, is identified as the Applicable webook.com Entity, the relevant Platform Services are provided by and contracted with Webook.com B.V.

This Agreement and the relevant transaction shall be governed by the laws of the Netherlands, subject to any mandatory consumer rights and protections applicable to the User.

Registered Address: Nieuwezijds Voorburgwal 104, 108, 1012 SG Amsterdam, the Netherlands.

18.5 Qatar

Where Webook Ticketing for Events W.L.L, a limited liability company incorporated in the State of Qatar under Commercial Registration No. 232048, is identified as the Applicable webook.com Entity, the relevant Platform Services are provided by and contracted with Webook Ticketing for Events W.L.L.

This Agreement and the relevant transaction shall be governed by the laws of the State of Qatar, subject to any mandatory consumer rights and protections applicable to the User.

Commercial Registration No.: 232048

Registered Address: Al Jazeera Tower, Building 186, Street 836, Zone 61, West Bay, Doha, Qatar.

18.6 United Arab Emirates

Where WEBOOK EXHIBITIONS, SPORT & RECREATIONAL EVENTS TICKETS SELLING CO. L.L.C, a limited liability company incorporated and licensed in Dubai, United Arab Emirates under Commercial Licence No. 1333375 and Commercial Register No. 2264062, is identified as the Applicable webook.com Entity, the relevant Platform Services are provided by and contracted with WEBOOK EXHIBITIONS, SPORT & RECREATIONAL EVENTS TICKETS SELLING CO. L.L.C.

This Agreement and the relevant transaction shall be governed by the applicable laws of the United Arab Emirates and the Emirate of Dubai, subject to any mandatory consumer rights and protections applicable to the User.

Licensing Authority: Dubai Department of Economy and Tourism

Commercial Licence No.: 1333375

Registered Address: DAMAC Executive Towers, Office 2110, Dubai, UAE.

18.7 Bahrain

Where WEBOOK W.L.L, a company with limited liability incorporated in the Kingdom of Bahrain under Commercial Registration No. 173518-1, is identified as the Applicable webook.com Entity, the relevant Platform Services are provided by and contracted with WEBOOK W.L.L.

This Agreement and the relevant transaction shall be governed by the laws of the Kingdom of Bahrain, subject to any mandatory consumer rights and protections applicable to the User.

Commercial Registration No.: 173518-1

Registered Address: Office No. 2211, Building No. 1565, Road 1733, Block 317, Diplomat Area, Bahrain.

18.8 Morocco

Where SUPER TECHNOLOGY, a single-member limited liability company incorporated under the laws of the Kingdom of Morocco and registered with the Commercial Register of Casablanca under number 548923, is identified as the Applicable webook.com Entity, the relevant Platform Services are provided by and contracted with SUPER TECHNOLOGY.

This Agreement and the relevant transaction shall be governed by the laws of the Kingdom of Morocco, subject to any mandatory consumer rights and protections applicable to the User.

Commercial Registration No.: 548923

Registered Address: 157 boulevard Anfa Résidence RACINE D’ANFA, Casablanca.