Skiing Experience

General Rules

1. Player Responsibility in Case of Injury:

   • Injuries caused during the experience (e.g., collision, running, slipping, sliding, or shoving) are the player’s responsibility.

2. Interaction with Actors and Tools:

   • Do not touch actors or tools.

   • Certain actors may touch or hold guests during specific experiences, which will be clarified beforehand.

3. Behavior Guidelines:

   • No running, pushing, or pulling during the experience.

   • Smoking, vaping, or using open flames is strictly prohibited.

   • Carrying sharp tools is not allowed.

4. Health and Safety Restrictions:

   • Guests with medical conditions such as heart disease, asthma, high blood pressure, epilepsy, or any chronic illnesses affected by intermittent lights, fog, or loud noises are not allowed to enter.

   • Pregnant women are not permitted.

   • It is not recommended for children under 7 years of age to participate.

5. Staff Instructions:

   • Guests must follow all instructions provided by the experience staff.

Photography and Media

1. Media Consent:

   • Photos and videos may be taken during the experience for promotional purposes on social media and other platforms.

   • By entering the venue, you consent to being photographed and recorded for these purposes.

Ticketing Policies

1. Ticket Rules:

   • Every attendee must purchase a separate ticket (adult/child above 5 years old).

   • Tickets are non-refundable.

   • Reselling tickets is strictly prohibited.

2. Event Changes:

   • In case of event cancellation, postponement, or date changes by the organizer, the ticket price will be refunded.

3. Event Entry:

   • It is the ticket holder’s responsibility to check the event date, time, location, and age restrictions.

   • Early arrival is required. Late entries may be refused without the right to claim a refund or compensation.

4. Re-entry Policy:

   • Once you leave the venue, re-entry is not allowed.

Venue Policies

1. Security and Searches:

   • All ticket holders and their belongings are subject to search upon entry.

   • Prohibited or dangerous items will be confiscated, including those deemed a security risk or likely to interfere with the event.

2. Food and Beverages:

   • Outside food and beverages are not permitted. Food trucks will be available at the venue.

3. Animal Policy:

   • Animals are not allowed on the premises.

4. Smoking Policy:

   • Smoking, including e-cigarettes, is strictly prohibited except in designated smoking areas.

5. Organizer Liability:

   • The organizer is not liable for bodily injury, illness, or death of any visitor, or for loss of or damage to personal belongings

6. ⁠visitors must arrive 30 mins before the beginning of the session they booked.

7. Visitor arriving 15 mins after the beginning of the session wont be admitted.

8. - ⁠The minimum age to participate is 6 years old.

9. - ⁠minimum height to participate is 120 cm.

10. - ⁠maximum weight to participate is 110 kg

11. - ⁠it’s prohibited to ski wearing a Abaya or a thoub.

Behavior and Cultural Adherence

1. Code of Conduct:

   • Guests must adhere to public behavior rules that align with the culture, values, and traditions of the Kingdom of Saudi Arabia.

   • The organizer reserves the right to remove anyone engaging in inappropriate behavior.

Complaints

1. Complaint Submission:

• Complaints must be submitted via the "Tarfeeh Portal" (cx.gea.gov.sa) within 3 days of the incident.